Knowledge Management

Knowledge is at the foundation of our Contact Channel Optimization and Content Delivery Management business strategies.

  • Having clear, consistent and easily accessible Knowledge is vital to ensuring your organization achieves maximum efficiency.
  • At ArtiSol we help construct, consolidate and integrate all your existing Knowledge, enabling you to view, analyze and modify, all from one centralized location. By arranging your Knowledge in this way we are able to provide your users with lightning-fast, consistent, real-time information across all communication channels.
  • The fun doesn't stop there! ArtiSol bolt on a rich GUI tool (dashboard) to make the updating, monitoring and controlling your organization's Knowledge an effortless task. We can even incorporate your existing systems allow them to update Knowledge automatically.
  • Our expert knowledge consultants help you with all aspects related to the construction, management and integration ensuring your organization receives the highest possible levels of security and efficiency, leaving you to more pressing tasks... Like running a successful business!
  • What is the value of knowing exactly what your customers and service agents are requesting, across all digital channels, and in real-time?
  • How do you really know whether your customers are happy with the response they have received or have found what they are looking for?
  • Can you be certain that your customers fully understand the information you have provided them with, or the products and services your organization offers?
  • Customer surveys, feedback forms and satisfaction reports do not tell the whole story.
  • Our analysis module provides your company with real-time analytical data about every interaction, across every channel from a simple GUI tool (dashboard).
  • We provide your organization with tailor made reporting tools providing you with the most relevant information. Information your business needs to identify trends, eradicate deficiencies, anticipate buying decisions and develop need-based customer offerings. Our solutions allow you to confidently align your commercial strategies with the products or services your customers really want.

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Customer experience is the only true differentiator
Complexity equals confusion
Does your customer understand?
Do you understand your customer?
Information understood equals intelligence
Customers need to feel empowered
We redefine customer experience
Simplicity breeds efficiency
Simple processes improve customer loyalty
Reduce cost
Boost satisfaction
And increase control
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